Chapter 7THE MINDSET OF SUCCESSFUL MANAGERS
The mindset of managers plays a crucial role in the results they deliver and the success they achieve. Every manager’s actions and behaviors reflect this mindset.
When hurricane Katrina struck the Gulf Coast in 2005, like so many other companies, Verizon Wireless had stores and employees in harm’s way. With advanced warning of the storm and time to prepare, we notified our employees when we would be shutting down operations so they could tend to their personal business and heed evacuation orders if directed to do so. We committed that we would communicate when it was time to return to work, but several managers took matters into their own hands.
Understanding the critical need for our service, many ...
Get Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
