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Managers as Mentors, 3rd Edition by Marshall Goldsmith, Chip R. Bell

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The Components of Rapport

What does rapport building entail for a mentor? How does the mentor establish early kinship, trust, and comfort? What follows is a discussion of the four components of rapport: leveling communications, gifting gestures, receptivity for feelings, and reflective responses. (Okay, there are probably twenty-five components—or twenty-five hundred—but in this book we will work with four. We all know there is not a finite number of most things, especially in areas like habits, wonders of the world, ways to leave your lover, or components of rapport. The four here were chosen for convenience and workability.) The point is, develop your own techniques for rapport building, consistent with the spirit of these components. To jump-start ...

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