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Managerial Effectiveness in a Global Context by Jennifer Deal, Chris Ernst, Maxine Dalton, Jean Brittain Leslie

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CHAPTER 5Experience—The Influence of Diversity on Managerial Effectiveness

Demographic changes all over the world have intensified the cultural diversity of today’s labor force. Concurrently, a shift has occurred toward more complex jobs and roles in multinational corporations. The increased complexity of roles and increased interactions among diverse people has yielded practical concerns regarding the influence of diversity on individual and group effectiveness. Whether or not perceived similarity among group members affects workgroups’ outcomes is a target of a considerable amount of research. The relative distance between members who are perceived to be in-group members (“one of us”) versus those who are perceived as outsiders (“one of them”) ...

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