Objectives
After reading this chapter, you will be able to:
1. describe the steps in hiring the correct people;
2. explain the five aspects of communication in the personnel selection process;
3. write a postinterview job offer letter and a postinterview rejection letter;
4. discuss motivation theories that can be used as communication tools;
5. explain why managerial reprimand should be used as a teaching tool;
6. conduct proper layoffs and firings.
Introduction
Although we call the people working in business organizations human resources, people are unlike the other resources used in the production function: material, financial, or informational. Employees can, and sometimes do, hold grudges, engage in political ...
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