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Managerial Communication by J. David Johnson

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Chapter 5

Productivity

Improvements in worker effectiveness (as a substantial amount of organizational costs are associated with labor and are thereby linked to communication) offer much potential for improving productivity. However, “… the chain of conditions between amount of communication in the workplace and outcomes such as satisfaction, effectiveness, or other effects may be quite lengthy.”1

We will use productivity in its broadest sense here, focusing on the generation of wealth in a variety of forms entailing social as well as economic capital, which also suggests some degree of efficiency and effectiveness. While on the surface it may appear that there is a clear link between communication and productivity, somewhat disconcertingly ...

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