Contents

CHAPTER 1MANAGERIAL ACCOUNTING IN THE INFORMATION AGE

GOAL OF MANAGERIAL ACCOUNTING

Planning

Budgets for Planning,

Control

Performance Reports for Control,

Decision Making

A Comparison of Managerial and Financial Accounting

Internal versus External Users,

Need to Use GAAP,

Detail of Information,

Emphasis on Nonmonetary Information,

Emphasis on the Future,

Similarities between Financial and Managerial Accounting

COST TERMS USED IN DISCUSSING PLANNING, CONTROL, AND DECISION MAKING

Variable and Fixed Costs

Variable Costs,

Fixed Costs,

Sunk Costs

Opportunity Costs

Direct and Indirect Costs

Controllable and Noncontrollable Costs

Decision Making Relies on Incremental Analysis,

You Get What you Measure,

TWO KEY IDEAS IN MANAGERIAL ACCOUNTING

THE INFORMATION AGE AND MANAGERIAL ACCOUNTING

Competition and Information Technology

Impact of Information Technology on Management of the Value Chain

Information Flows between Milano and Customers,

Information Flows between Milano and Suppliers,

Using Information Technology to Gain Internal Efficiencies,

Software Systems That Impact Value Chain Management

Enterprise Resource Planning Systems,

Supply Chain Management Systems,

Customer Relationship Management Systems,

ETHICAL CONSIDERATIONS IN MANAGERIAL DECISION MAKING

Ethical and Unethical Behavior

Sarbanes-Oxley Act,

A Framework for Ethical Decision Making

A Seven-Question Framework for Ethical Decision Making,

IMA Statement of Ethical Professional Practice

THE CONTROLLER AS THE TOP MANAGEMENT ...

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