Preface
When someone asks you about the best manager you ever knew, usually a specific person comes to mind.
That manager might have had outstanding communication skills, speaking with us and not at us. He or she probably knew not to use a “two-dollar word” when a “25-cent word” would serve the same purpose. That manager was usually one who knew that tone and body language play a bigger role in conversations than words do. Even more important, he or she probably understood that the most important communication skill is listening, not speaking.
Perhaps that manager had empathy and was truly able to stand in another's shoes.
That manager was ...
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