You are previewing Manager Skills Training.
O'Reilly logo
Manager Skills Training

Book Description

Often good employees get promoted to managerial position with unfortunate results. Avoid losing your best employees to this common pitfall by providing your pool of potential managers with basic managerial skills before they are put in a sink or swim position. Manager Skills Training teaches you how to create a training program that allows your candidates to build on their current skill base to become more effective in their dealings with people and activities. This comprehensive workshop-in-a-book covers a variety of topics like, basic leadership skills, performance appraisals, project management, and decision making. As part of ASTD's popular Trainer's Workshop series, Manger Skills Training includes all assessments, PowerPoint Presentations, and training instruments needed to facilitate this training with downloadable materials from ASTD's website.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Preface
  6. Chapter 1 - Introduction: How to use this Book Effectively
    1. How to use this Workbook
    2. What's on the Website?
    3. Icons
    4. What to Do Next
  7. Chapter 2 - Key Concepts of Manager Skills
    1. Workshop Formats
    2. What to Do Next
  8. Chapter 3 - Assessing your Organization's Needs
    1. Overview of Assessment Procedures
    2. Analyzing your Assessment Results
    3. What to Do Next
  9. Chapter 4 - Designing the Workshop
    1. Determining Workshop Goals
    2. Establishing a Learning Environment
    3. Getting the Word Out
    4. What to Do Next
  10. Chapter 5 - Facilitating the Workshop
    1. Workshop Preparations
    2. Participant Materials
    3. Principles of Effective Facilitation
    4. What to Do Next
  11. Chapter 6 - Evaluating the Workshop
    1. Expanded Evaluation Methods
    2. Criteria to Be Evaluated
    3. What to Do Next
  12. Chapter 7 - One-Hour Program
    1. Training Objectives
    2. Materials
    3. What to Do Next
  13. Chapter 8 - Half-Day Program
    1. Training Objectives
    2. Materials
    3. What to Do Next
  14. Chapter 9 - One-Day Program
    1. Training Objectives
    2. Materials
    3. What to Do Next
  15. Chapter 10 - Two-Day Program
    1. Training Objectives
    2. Materials
    3. What to Do Next
  16. Chapter 11 - Learning Activities
    1. Using the Website
    2. Tips for Trainers
    3. Learning Activity 11-1: Introductions
    4. Learning Activity 11-2: The Best Manager I Ever Knew…
    5. Learning Activity 11-3: Interpersonal Skills Practice
    6. Learning Activity 11-4: Coaching Session Dos and Don'ts
    7. Learning Activity 11-5: Motivating Employees
    8. Learning Activity 11-6: Resolving Conflict
    9. Learning Activity 11-7: Presentation Skills
    10. Learning Activity 11-8: Effective Meeting Exercise
    11. Learning Activity 11-9: Customer Service Practice
    12. Learning Activity 11-10: Business Writing Practice
    13. Learning Activity 11-11: Q&A Review Session
    14. Learning Activity 11-12: To Tell the Truth! Review
    15. Learning Activity 11-13: Time Management Exercise
    16. Learning Activity 11-14: Project Management Exercise
    17. Learning Activity 11-15: Decision Charts
    18. Learning Activity 11-16: Legal Issues
    19. Learning Activity 11-17: Performance Appraisal Practice
    20. Learning Activity 11-18: Creating Teams
    21. Learning Activity 11-19: Problem Solving Activity
    22. Learning Activity 11-20: Development Plan
  17. Chapter 12 - Training Instruments, Assessments, and Tools
    1. Training Instrument 12-1: The Best Manager I Ever Knew…
    2. Training Instrument 12-2: Interpersonal Skills
    3. Training Instrument 12-3: Coaching Skills
    4. Training Instrument 12-4: Motivating Employees
    5. Training Instrument 12-5: Resolving Conflict
    6. Training Instrument 12-6: Presentation Skills
    7. Training Instrument 12-7: Effective Meetings
    8. Training Instrument 12-8: Customer Service
    9. Training Instrument 12-9: Business Writing
    10. Training Instrument 12-10: Time Management
    11. Training Instrument 12-11: Project Management Chart
    12. Training Instrument 12-12: Decision Charts
    13. Training Instrument 12-13: Legal Issues
    14. Training Instrument 12-14: Performance Appraisals
    15. Training Instrument 12-15: Creating Teams
    16. Training Instrument 12-16: Problem Solving
    17. Training Instrument 12-17: Development Plan
    18. Assessment 12-1: Manager Self-Assessment
    19. Assessment 12-2: Evaluation Form
    20. Tool 12-1: Coaching Notes
    21. Tool 12-2: Conflict Management Strategies
    22. Tool 12-3: Presentation Design Form
    23. Tool 12-4: Agenda Form
    24. Tool 12-5: Meeting Planning Form
    25. Tool 12-6: Minutes Format
    26. Tool 12-7: Brainstorming
    27. Tool 12-8: Customer Service Formula
    28. Tool 12-9: Business Writing Tips
    29. Tool 12-10: Time Management
    30. Tool 12-11: Project Management
    31. Tool 12-12: Decision Grid
    32. Tool 12-13: Decision Chart
    33. Tool 12-14: Assessment Chart
    34. Tool 12-15: Recordkeeping
    35. Tool 12-16: Performance Management Process
    36. Tool 12-17: Performance Appraisals
    37. Tool 12-18: Problem Solving
    38. Tool 12-19: Knowledge Management
    39. Tool 12-20: Individual Development Plan
  18. Appendix - Using the Website
    1. Contents of the Website (www.ASTD.org/ManagerSkillsTraining)
    2. Computer Requirements
    3. Printing from the Website
    4. Adapting the PowerPoint Slides
    5. Showing the PowerPoint Presentations
  19. Resources
  20. About the Author
  21. Index