Introduction

TWO HUNDRED years ago, during the early years of the Industrial Revolution, most of the world was poor. Most of the world is still poor today. Over the last 200 years, we've gone through a technological revolution, beginning with the advent of the steam engine and electricity, right up to the amazing technologies that we know and use today. It is said that high technology has vastly reduced poverty in most of the Western world and created more wealth for more people than was ever dreamed possible in all of human history.

But the fact is that it is not technology. It has not been a technological revolution but rather a managerial revolution. It is the managers of enterprises and organizations at all levels who have been responsible ...

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