Management (The Brian Tracy Success Library)

SEVEN

Management by Exception

MANAGEMENT BY exception is an excellent time saver and people builder. Here's how it works: Once you have given an assignment and you have made it clear, measurable, and time-bounded, you then tell the person, “Only come back to me if there is a variance from what we have agreed on.” In using management by exception, “No news is good news.” If you don't hear anything from the employee, then you can safely assume that all is well and that the job is on schedule.

You can use management by exception in other areas as well. When I am on the phone with someone who is reluctant to set an appointment at a certain time, I say, “Let's manage by exception. Let us agree to meet or talk at three o'clock on Thursday ...