CHAPTER 12
HOW TO COACH
Coaching has been given a bad name by some professional coaches who delight in answering every question with a question. This is unfortunate, because coaching is a core skill which every manager needs to learn. Here’s why.
Imagine that one of your team comes into your office with a problem. Being a smart manager you know the answer to her problem. You solve her problem. Congratulations, you have just failed as a manager. To see why you failed, let’s replay the movie in slow motion and see what really happened.
Your team member came to see you and she had a monkey on her back. You took the screaming monkey off her back. She left happy, and you were left with a screaming monkey. Seeing that you are in a good mood, another ...
