CHAPTER 5

MAKING DECISIONS IN AN UNCERTAIN WORLD

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Being decisive sounds like one of those vague qualities like business sense, or acumen, or charisma which you are either born with or without.

Fortunately, decisiveness is a management art that can be learned. Many management decisions are very easy. It is dealing with the tricky decisions where you prove your worth. Faced with a tricky decision, managers will usually ask themselves a series of questions which will soon decide the answer:

  • Do I recognise this pattern? Much of management is pattern recognition. Once you have seen the same movie several times, you know what happens next. Decide accordingly. ...

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