Management of Banking and Financial Services, 2nd Edition

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Chapter Nineteen

1. This chapter has been co-authored by Dr Justin Paul, IIM Indore with Anirban Mukherjee, Arindya Roy and Dr Rakesh Singh.

2. The names of the banks have been changed based on the request from the respective organizations.

3. Author Dr Justin Paul is thankful to Anirban Mukherjee for collecting data and drafting the article that provided the preliminary source for this chapter.

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