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Management of Banking and Financial Services, 2nd Edition

Book Description

Management of Banking and Financial Services focuses on the basic concepts of banking and financial services, and how these concepts are applied in the global banking environment as well as in India. In addition to presenting the big picture of the banking and financial services industry, the book also provides useful tips on the trade-off between risk and return. The book examines all of the key aspects of the banking and financial services industry, highlighting both global and Indian applications; it includes three new chapters to address contemporary issues, and provides revised and updated material in all the other chapters; explains concepts through case studies on organisations such as Barclays Bank, Corporation Bank, South Indian Bank, and the State Bank of India. It also includes pedagogical features such as chapter objectives, chapter-end summaries, chapter-end questions, solved problems, illustrations, additional topics for further research, and boxes that present examples and cases.

Table of Contents

  1. Cover
  2. Title Page
  3. Contents
  4. About the Authors
  5. Foreword
  6. Preface to the Second Edition
  7. Preface
  8. 01 - Managing Banking and Financial Services—Current Issues and Future Challenges
    1. SECTION I THE SETTING
    2. SECTION II THE GLOBAL FINANCIAL SYSTEM—CURRENT ISSUES
    3. The Causes of the Crisis
    4. Macro Economic and Financial Stability—Understanding the Linkages
    5. The Role of ‘Trust’ in Financial Stability
    6. The Role of Regulation in Ensuring Financial Stability
    7. The Objectives of Financial Regulation
    8. Financial Stability—The Overarching Agenda for the Future
    9. SECTION III THE INDIAN FINANCIAL SYSTEM—AN OVERVIEW
    10. Financial Stability in India
    11. SECTION IV THE INDIAN BANKING SYSTEM—AN OVERVIEW
    12. The Bank Market Structure in India
    13. Who Owns the Commercial Banks in India?
    14. Evolution of Indian Banking
    15. ANNEXURE I: BANKING SECTOR REFORMS
    16. ANNEXURE II: COMMITTEE ON FINANCIAL SECTOR REFORMS—2009: MAIN PROPOSALS OF THE RAGHURAM RAJAN COMMITTEE
    17. ANNEXURE III: SELECT MAJOR POLICY AND LEGAL REFORMS SINCE 1991–9221
  9. 02 - Monetary Policy—Implications for Bank Management
    1. SECTION I BASIC CONCEPTS
    2. A Macroeconomic View
    3. Central Bank Tools to Regulate Money Supply
    4. The Impact of OMOs on Other Tools of Monetary Policy
    5. Central Bank Signaling Through the ‘Policy Rate’
    6. Popularity of the ‘Repo’ Rate as the Policy Rate
    7. The Monetary Ratios
    8. Other Factors that Impact Monetary Base and Bank Reserves
    9. SECTION II APPLICATION OF THE MONETARY POLICY TOOLS IN INDIA
    10. The Monetary Base in India
    11. Measuring Money Supply in India
    12. Operation of Reserve Requirements in India
    13. Net Demand and Time Liabilities
    14. Open Market Operations in India
    15. Repo Market Instruments Outside the LAF
    16. SECTION III MONETARY POLICY TOOLS IN SELECT COUNTRIES
    17. The United States of America
    18. Canada
    19. The Eurosystem
    20. Other Developed and Developing Countries
    21. ANNEXURE I: COMPUTATION OF THE NDTL FOR THE BANKING SYSTEM IN INDIA
  10. 03 - Banks’ Financial Statements
    1. SECTION I BASIC CONCEPTS
    2. Bank Liabilities
    3. Bank Assets
    4. Contingent Liabilities
    5. The Income Statement
    6. SECTION II FINANCIAL STATEMENTS OF BANKS OPERATING IN INDIA
    7. Bank Liabilities
    8. Bank Assets
    9. Income Statement of Indian Banks
    10. Other Disclosures to be Made by Banks in India
    11. SECTION III ANALYZING BANKS’ FINANCIAL STATEMENTS
    12. ANNEXURE I: CAMELS RATINGS
    13. ANNEXURE II: KEY PERFORMANCE INDICATORS (KPI)FOR BANKS
    14. ANNEXURE III: SOME ALTERNATIVE MODELS FOR BANK FINANCIAL STATEMENT ANALYSIS
    15. ANNEXURE IV: GROWTH OF NON-INTEREST INCOME IN INDIA
    16. ANNEXURE V: CHANGES IN INTERNATIONAL ACCOUNTING STANDARDS AND CODE OF GOOD PRACTICES ON TRANSPARENCY IN MONETARY AND FINANCIAL POLICIES—THE INTERNATIONAL MONETARY FUND
  11. 04 - Sources of Bank Funds
    1. SECTION I BASIC CONCEPTS
    2. SECTION II BANK LIABILITIES—DEPOSITS
    3. Protecting the Depositor—Deposit Insurance
    4. Deposit Insurance in India
    5. SECTION III PRICING DEPOSIT SERVICES
    6. The Need to Price with Precision
    7. Some Commonly Used Approaches to Deposit Pricing
    8. Marginal Cost of Funds Approach
    9. New Cost of Funds Analysis
    10. Deposits and Interest Rate Risk
    11. SECTION IV BANK LIABILITIES—NON-DEPOSIT SOURCES
    12. The Funding Gap
    13. The Indian Scenario
    14. SECTION V BANK DEPOSITS IN INDIA—SOME IMPORTANT LEGAL ASPECTS
    15. Banking’ Defined
    16. Who is a Customer?
    17. Who is Eligible to be a Customer?
    18. General Guidelines for Opening Deposit Accounts
    19. Termination of Banker–Customer Relationship
    20. Types of Deposit Accounts
    21. SECTION VI DESIGN OF DEPOSIT SCHEMES—SOME ILLUSTRATIONS
    22. Recurring Deposit Scheme (RD)
    23. Reinvestment Deposit Scheme
    24. Fixed Deposit Scheme
    25. Cash Certificates
    26. ANNEXURE I: SOME IMPORTANT NON-DEPOSIT FUNDING SOURCES FOR BANKS IN INDIA AND THE USA
    27. ANNEXURE II: SOME IMPORTANT LEGAL PROVISIONS RELEVANT FOR BANKERS
    28. ANNEXURE III: A SUMMARY OF IMPORTANT LEGAL ASPECTS OF BANK DEPOSITS IN INDIA
    29. ANNEXURE IV: ANTI-MONEY LAUNDERING AND KNOW YOUR CUSTOMER GUIDELINES—INTERNATIONAL
    30. Best Practices and Guidelines for Indian Banks
  12. 05 - Uses of Bank Funds—The Lending Function
    1. SECTION I BASIC CONCEPTS
    2. Introduction
    3. Banks’ Role as Financial Intermediaries
    4. Gains from Lending
    5. Who Needs Credit?
    6. Features of Bank Credit
    7. Types of Lending
    8. SECTION II THE CREDIT PROCESS
    9. Constituents of the Credit Process
    10. SECTION III FINANCIAL APPRAISAL FOR THE CREDIT DECISION
    11. Financial Ratio Analysis
    12. Common Size Ratio Comparisons
    13. Cash Flow Analysis
    14. SECTION IV DIFFERENT TYPES OF LOANS AND THEIR FEATURES
    15. Loans for Working Capital
    16. Loans for Capital Expenditure and Industrial Credit
    17. Loan Syndication
    18. Loans for Agriculture
    19. Loans for Infrastructure—Project Finance
    20. Loans to Consumers or Retail Lending
    21. Non-Fund Based Credit
    22. SECTION V LOAN PRICING AND CUSTOMER PROFITABILITY ANALYSIS
    23. Step 1: Arrive at Cost of Funds
    24. Step 2: Determine Servicing Costs for the Customer
    25. Step 3: Assess Default Risk and Enforceability of Securities
    26. Step 4: Fixing the Profit Margin
    27. Some More Models of Loan Pricing
    28. ANNEXURE I: RISK CLASSIFICATION CRITERIA AND THE ROLE OF CREDIT RATING
    29. ANNEXURE II: CREDIT APPRAISAL—SOME COMMONLY USED FINANCIAL RATIOS
    30. ANNEXURE III: INCOME STATEMENT-BASED CASH FLOW ANALYSIS
  13. 06 - Banks in India—Credit Delivery and Legal Aspects of Lending
    1. SECTION I MODES OF CREDIT DELIVERY
    2. Cash Credit
    3. Loan System for Delivery of Bank Credit—The Working Capital Demand Loan
    4. Overdrafts
    5. Bills Finance
    6. Pricing of Loans
    7. SECTION II LEGAL ASPECTS OF LENDING
    8. What are Unsecured Loans?
    9. What are Secured Loans?
    10. What is a ‘Security’?
    11. ANNEXURE I: TYPES OF BORROWERS AND MODES OF LENDING
    12. ANNEXURE II: RECLASSIFICATION OF BORROWERS' FINANCIAL STATEMENTS FOR CREDIT APPRAISAL
    13. ANNEXURE III: SOME COMMON SECURITIES FOR BANK LOANS
  14. 07 - Credit Monitoring, Sickness and Rehabilitation
    1. SECTION I BASIC CONCEPTS
    2. The Need for Credit Review and Monitoring
    3. Triggers of Financial Distress
    4. Financial Distress Models—The Altman's Z Score
    5. Some Alternate Models Predicting
    6. Financial Distress
    7. The Workout Function
    8. SECTION II BANKS IN INDIA—CREDIT MONITORING AND REHABILITATION PROCESS
    9. Debt Restructuring and Rehabilitation of Sick Firms in India—Past and Present
    10. Monitoring by the States—State Level Inter-Institutional Committees
    11. Debt-Restructuring Mechanism for SMEs
    12. ANNEXURE I: WARNING SIGNS THAT BANKS SHOULD LOOK OUT FOR—AN ILLUSTRATIVE CHECKLIST
    13. ANNEXURE II: SMALL/MEDIUM ENTERPRISE AND CORPORATE DEBT RESTRUCTURING IN INDIA
    14. ANNEXURE III: CASE STUDIES: DEBT RESTRUCTURED UNDER CDR
  15. 08 - Managing Credit Risk—An Overview
    1. SECTION I BASIC CONCEPTS
    2. Expected Versus Unexpected Loss
    3. Defining Credit Risk
    4. The Basel Committee's Principles of Credit Risk Management
    5. Loan Workouts and Going to Court for Recovery
    6. Credit Risk Models
    7. SECTION II MEASURING CREDIT RISK—INTRODUCTION TO SOME POPULAR CREDIT RISK MODELS
    8. A Basic Model
    9. Modeling Credit Risk
    10. SECTION III CREDIT RISK TRANSFERS—LOAN SALES AND CREDIT DERIVATIVES
    11. Credit Derivatives
    12. Some Basic Credit Derivative Structures
    13. SECTION IV TREATMENT OF CREDIT RISK IN INDIA—SOME IMPORTANT EXPOSURE NORMS, PRUDENTIAL NORMS FOR ASSET CLASSIFICATION, INCOME RECOGNITION AND PROVISIONING
    14. Some Important Exposure Norms
    15. Prudential Norms for Asset Classification, Income Recognition and Provisioning
    16. Income Recognition
    17. Asset Classification
    18. Provisioning Norms
    19. SECTION V TREATMENT OF CREDIT RISK IN INDIA—SECURITIZATION AND CREDIT DERIVATIVES
    20. Securitization—The Act
    21. Securitization—The Indian Experience
    22. The Securitization Market in India—2008–2009
    23. Credit Derivatives
    24. ANNEXURE I: BASEL COMMITTEE—PRINCIPLES FOR THE ASSESSMENT OF BANKS’ MANAGEMENT OF CREDIT RISK
    25. ANNEXURE II: SALIENT FEATURES OF SECURITIZATION
  16. 09 - Managing Credit Risk—Advanced Topics
    1. SECTION I BASIC CONCEPTS
    2. Estimating PD, EAD and LGD—The Issues
    3. Why Do We Need Credit Risk Models?
    4. Credit Risk Models—Best Practice Industry Models
    5. SECTION II SELECT APPROACHES AND MODELS—THE CREDIT MIGRATION APPROACH
    6. The Credit Migration Approach (Used by Credit Metrics)
    7. Calculation of Portfolio Risk
    8. The Credit Migration Approach (Used by Credit Portfolio View)
    9. SECTION III SELECT APPROACHES AND MODELS—THE OPTION PRICING APPROACH
    10. The KMV Model
    11. SECTION IV SELECT APPROACHES AND MODELS—THE ACTUARIAL APPROACH
    12. Credit Risk+™ Model
    13. SECTION V SELECT APPROACHES AND MODELS—THE REDUCED FORM APPROACH
    14. Kamakura Risk Manager Version 7.0 and Kamakura Public Firm Models Version 4.1
    15. Which Model is Better—Structured or Reduced-Form?
    16. SECTION VI PRICING CREDIT DERIVATIVES
    17. Pricing Credit Default Swaps—Understanding the Cash Flows
    18. Pricing Credit Default Swaps—Grasping the Basics
    19. Pricing Collateralized Debt Obligations—The Basics
    20. SECTION VII CREDIT RISK MEASUREMENT AFTER THE FINANCIAL CRISIS
    21. The Financial Crisis—An Overview and Analysis
    22. Current Developments and Regulatory Changes
    23. ANNEXURE I: THE GLOBAL CREDIT CRISIS—A BRIEF CHRONOLOGY OF EVENTS IN 2007–08
  17. 10 - Uses of Bank Funds—Investments
    1. SECTION I BASIC CONCEPTS
    2. The Treasury Functions
    3. Risks and Returns of Investment Securities
    4. SECTION II MEASURING MARKET RISK WITH VAR
    5. Approaches to VaR Computation
    6. SECTION III BANKS’ INVESTMENT PORTFOLIO IN INDIA—VALUATION AND PRUDENTIAL NORMS'
    7. Classification of the Investment Portfolio
    8. Valuation of Investments
    9. Investment Reserve
    10. Determination of ‘Market Value’ While Marking to Market (HFT and AFS Categories)
    11. ‘Non-Performing’ Investments
    12. Income Recognition
    13. ANNEXURE I: CASE STUDY—LTCM COLLAPSE AND LINK WITH VAR
    14. ANNEXURE II: SUMMARY OF REGULATORY RESPONSES TO MARKET RISK MEASUREMENT PRACTICES BY BANKS AFTER THE GLOBAL FINANCIAL CRISIS
  18. 11 - Capital—Risk, Regulation and Adequacy
    1. SECTION I BASIC CONCEPTS
    2. Why Regulate Bank Capital?
    3. To What Should Capital be Linked to Ensure Bank Safety?
    4. The Concept of Economic Capital
    5. The Concept of Regulatory Capital
    6. SECTION II RISK-BASED CAPITAL STANDARDS—REGULATORY CAPITAL
    7. Basel Accord I
    8. Basel Accord II
    9. Determination of Capital Requirements Under the New Basel Plan
    10. Capital Requirement for Interest Rate (Market) Risk
    11. Capital Requirement for Operational Risk
    12. Constitution of Banks’ Capital Funds
    13. Calculation of the Capital Ratio
    14. Stress Testing and Its Applicability to Regulatory Capital
    15. SECTION III APPLICATION OF CAPITAL ADEQUACY TO BANKS IN INDIA
    16. Capital Funds of Banks Operating in India
    17. Tier 1 Capital
    18. Tier 2 Capital
    19. Total Capital Funds
    20. Calculating Capital Charges and Risk-Weighted Assets
    21. SECTION IV ILLUSTRATIVE PROBLEMS ON CALCULATING CAPITAL ADEQUACY
    22. Steps for Computing Risk-Weighted Assets
    23. ANNEXURE I: GUIDELINES FOR OPERATIONAL RISK MANAGEMENT
    24. ANNEXURE II: THE FINANCIAL CRISIS OF 2007—BASEL II AND THE BLAME GAME
    25. ANNEXURE III: PILLARS II AND III OF BASEL II ACCORD AND THEIR APPLICATION TO INDIAN BANKS
    26. ANNEXURE IV: CAPITAL ADEQUACY RATIOS OF INDIAN BANKS—SOME COMPARATIVE TABLES
  19. 12 - Risk Management in Banks
    1. SECTION I THE CHANGING FACE OF BANKING RISKS
    2. SECTION II ASSET LIABILITY MANAGEMENT
    3. SECTION III INTEREST RATE RISK MANAGEMENT
    4. Managing Interest Rate Risk
    5. Measuring Interest Rate Risk
    6. Managing Interest Rate Risk—A Strategic Approach
    7. Interest Rate Risk or Model Risk?
    8. Alternative Methods to Reduce Interest Rate Risk
    9. SECTION IV MANAGING INTEREST RATE RISK—INTEREST RATE DERIVATIVES
    10. Swaps
    11. Interest Rate Futures
    12. Forward Rate Agreements (FRAs)
    13. Interest Rate Options
    14. Interest Rate Guarantees
    15. Swaptions
    16. Arbiloans
    17. Derivatives Market Growth—The Issues
    18. SECTION V LIQUIDITY RISK MANAGEMENT
    19. Sources of Liquidity Risk
    20. How to Measure Liquidity?
    21. Modern Approaches to Liquidity Risk Management
    22. Approach to Managing Liquidity for Long-Term Survival and Growth
    23. Approach to Managing Liquidity in the Short Term—Some Tools for Risk Measurement
    24. Liquidity Risk—Stress Testing Process
    25. Rating the Bank's Liquidity by the Regulator
    26. SECTION VI APPLICABILITY TO BANKS IN INDIA
    27. Interest Rate Derivatives in India
    28. ALM Framework for Indian Banks
    29. Liquidity Risk Management in Indian Banks
    30. ANNEXURE I: THEORIES OF INTEREST RATES
    31. ANNEXURE II: CONCEPT OF DURATION AND CONVEXITY
    32. ANNEXURE III: FEATURES OF A SOUND LIQUIDITY AND FUNDS MANAGEMENT POLICY AND SYMPTOMS OF POTENTIAL LIQUIDITY RISK
    33. ANNEXURE IV: MANAGEMENT OF LIQUIDITY RISK IN FINANCIAL GROUPS—KEY FINDINGS
    34. ANNEXURE V: ALM IN INDIA—CLASSIFICATION OF BANK LIABILITIES AND ASSETS ACCORDING TO RATE SENSITIVITY AND MATURITY PROFILE
  20. 13 - Banking Functions, Retail Banking and Laws in Everyday Banking
    1. SECTION I BASIC CONCEPTS
    2. Negotiable Instruments
    3. Types of Deposits
    4. Non-Resident Indian (NRI) Accounts
    5. Mandates and Power of Attorney
    6. SECTION II RETAIL BANKING—NATURE AND SCOPE
    7. Why Banks Focus on Retail Business
    8. Emerging Issues in Handling Retail Banking
    9. SWOT Analysis of Retail Banking
    10. Strategies for Success in Retail Banking
    11. SECTION III CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
    12. CRM Strategies/Steps
    13. Three Tip Questions for Managers
    14. Image-Building Exercises
    15. Blending Tradition with Technology
    16. SECTION IV LAWS IN EVERYDAY BANKING
    17. Key Acts That Govern the Functioning of the Banking Sector
    18. Different Customers—Different Laws
    19. Bank–Customer Relationship
    20. Rights of a Banker
    21. Obligations of a Banker
  21. 14 - Banking System—Services and Innovations
    1. SECTION I COMMERCIAL BANKING SYSTEM AND STRUCTURE
    2. Globalization and Innovations
    3. SECTION II CASE STUDIES OF BANKS
    4. The ICICI Bank
    5. HSBC Bank
    6. The State Bank of India (SBI)
    7. SECTION III CASE IN DETAIL—HSBC BANK
    8. Accounts
    9. Credit Cards
    10. Standard Privileges for HSBC Card Holders
    11. Loans
    12. Wealth Management
    13. Insurance
    14. Special Offers
  22. 15 - International Banking—Foreign Exchange and Trade Finance
    1. INTRODUCTION
    2. SECTION I BASIC CONCEPTS
    3. Exchange Rates
    4. FOREX Market
    5. Transfer Systems
    6. Direct and Indirect Quotations
    7. Functioning of Foreign Exchange Market
    8. SECTION II INTER-BANK MARKET AND FOREX DEALING
    9. Forex Dealing Room Operations
    10. Spot, Forward, Cash, Tom Rates in an Inter-Bank Market
    11. Bid and Offer Rates
    12. Foreign Exchange Market
    13. SECTION III TRADE FINANCE—LETTERS OF CREDIT
    14. Financing International Trade Through Letters of Credit
    15. Flowchart Depicting a Typical Import Transaction with Letter of Credit
    16. Types of LC
    17. SECTION IV TRADE FINANCE—FINANCING EXPORTERS
    18. The Export Credit Scheme
    19. Features of Packing Credit in Local Currency
    20. Features of Pre-Shipment Credit in Foreign Currency (PCFC)
    21. Post-Shipment Finance
    22. SECTION V FOREIGN CURRENCY LOAN (FCL)
    23. Features of Foreign Currency Loans
  23. 16 - High-Tech Banking—E-Payment Systems and Electronic Banking
    1. SECTION I BASIC CONCEPTS
    2. Why Do We Need Technology in Banking?
    3. Benefits of Electronic Banking
    4. SECTION II E-PAYMENTS
    5. The Importance of Payments and Settlement Systems
    6. International Standards and Codes for Payment and Settlement Systems
    7. Payment and Settlement Systems in India
    8. SECTION III RETAIL PAYMENT SYSTEMS
    9. Paper-Based Instruments in Retail Payment Systems—An Overview
    10. Electronic Retail Payment Systems—An
    11. Overview
    12. SECTION IV PLASTIC MONEY AND E-MONEY
    13. Credit Cards
    14. Debit Cards
    15. Credit and Debit Cards in India
    16. Other Payment Channels/Products
    17. SECTION V SECURITY ISSUES IN E-BANKING
  24. 17 - Insurance Services
    1. SECTION I BASIC CONCEPTS
    2. Basic Features of Insurance Contracts
    3. Benefits of Insurance
    4. Types of Insurance Products
    5. SECTION II INDIA'S INSURANCE SECTOR—AN OVERVIEW
    6. The Insurance Sector
    7. Changing Scenario of the Life Insurance Sector
    8. Insurance Regulatory Development Authority (IRDA)
    9. IRDA Regulations
    10. Life Insurance Corporation of India
    11. Export Credit Guarantee Corporation of India (ECGC)
    12. SECTION III BANKS AND INSURANCE SERVICES—BANCASSURANCE IN INDIA
    13. How Does Bancassurance Help Banks?
    14. How Does Bancassurance Help Insurance Companies?
    15. How Does Bancassurance Help Customers?
    16. SECTION IV GLOBAL INSURANCE INDUSTRY, OPPORTUNITIES AND CHALLENGES
    17. The Industry After the Financial Crisis
    18. Challenges
    19. Opportunities
    20. Convergence
    21. The Growth of Insurance Demand
  25. 18 - Mutual Funds, Securities Trading, Universal Banking and Credit Rating
    1. SECTION I MUTUAL FUNDS
    2. Advantages of Mutual Funds
    3. Types of Mutual Funds
    4. Important Terms
    5. SECTION II TRADING IN SECURITIES/SHARES
    6. Factors Behind Growth of Online Trading
    7. Impact on Securities Market
    8. SECTION III UNIVERSAL BANKING
    9. Size and Market Power
    10. Diversification: Insurance and Securities
    11. Core of Universal Banking
    12. Impartial Investment Advice
    13. Benefits to Banks
    14. Benefits to Customers
    15. Challenges
    16. SECTION IV CREDIT RATING SERVICES
    17. Credit Rating—An Overview
    18. Information to Investors
    19. Benefits to Issuers
    20. Benefit to the Regulators
    21. Differences of Opinion in the Credit Rating Industry
  26. 19 - Cash Management and Demand Forecasting in ATMs
    1. SECTION I INTRODUCTION
    2. SECTION II THE CASE OF BHARATH BANK
    3. Outsourced Agents for ATMs
    4. SECTION III THE CASE OF GLOBAL BANK
    5. Information Flow in the Supply Chain—Role of IT Infrastructure
    6. SECTION IV CASH DEMAND FORECASTING
    7. Time Series Analysis of Cash Withdrawals from ATMs
    8. Sales Trends and Other Factors
    9. ANNEXURE I: ATM—POST- AND PRE-INSTALLATION ACTIVITIES
  27. 20 - Mergers and Acquisitions in the Banking Sector
    1. SECTION I MERGERS AND ACQUISITIONS
    2. SECTION II CASE OF BANK OF MADURA MERGER WITH ICICI BANK
    3. Profiles of Banks
    4. Swap Ratio and Stock Price Fluctuations
    5. Suitability Analysis
    6. Synergies of the Merger
    7. ANNEXURE I: SHARE PRICE VOLUME DATA
    8. ANNEXURE II: THE MERGER OF BANK OF TOKYO
    9. Mitsubishi and UFJ Bank
  28. 21 - Innovations in Products and Services—Cases of Three Banks
    1. Case Study I Barclays Bank
    2. Uk Banking
    3. Barclay Card
    4. Barclays Capital
    5. Barclays Global Investors
    6. Barclays Wealth Management
    7. Performance and Governance
    8. Products and Services
    9. Other Services
    10. Savings and Investments
    11. Recent Initiatives
    12. Barclays Strategy
    13. Case Study II ING Vysya Bank
    14. Milestones of the Bank over the Long Years of Its Services
    15. The Origin of ING Group
    16. The New Identity: ING Vysya Bank
    17. Customer Relationship Management
    18. IT Implementation for Quick Customer Response
    19. Retail Banking
    20. ING Vysya Bank's Retail Banking Strategy
    21. Case Study III State Bank of India
    22. Features of the State Bank of India
    23. Primary Activities
    24. Secondary Activities
    25. Products and Services
  29. 22 - Innovations in Products and Services in Banking—Cases of Public and Private Sector Banks
    1. Case Study I Corporation Bank
    2. Personal Banking
    3. Loan Schemes
    4. Cards
    5. High-Tech Banking Products and Services
    6. Products and Services for Non-Residents
    7. Important Services
    8. Case Study II South Indian Bank
    9. Introduction
    10. SIB Deposit Schemes
    11. Loans and Advances
    12. NRI Schemes
    13. Other Service Features Offered by SIB
  30. Appendix: Objective-Type Questions on Commercial Banking
  31. Notes
    1. Chapter 1
    2. Chapter 2
    3. Chapter 3
    4. Chapter 4
    5. Chapter 5
    6. Chapter 6
    7. Chapter 7
    8. Chapter 8
    9. Chapter 9
    10. Chapter 10
    11. Chapter 11
    12. Chapter 12
    13. Chapter 13
    14. Chapter 14
    15. Chapter 15
    16. Chapter 16
    17. Chapter 17
    18. Chapter 19
    19. Chapter 20
    20. Chapter 21
    21. Chapter 22
  32. Acknowledgements
  33. Copyright