Some questions answered
Here are responses to the questions posted at the beginning of the chapter. Let's see if your thoughts match mine:
Q: Am I supposed to listen to people's personal problems?
A: Not exactly. You may listen, but don't necessarily have to opine and certainly don't need to resolve.
Q: He was out for a month due to injury; should he get the same bonus percentage as another guy?
A: Evaluate the overall contributions for the bonus period as the primary guide to deciding the bonus percentage. Use standard organizational policies to decide the bonus amount. Don't worry too much about a month gone due to injury, another person who may be healthy may come to office but produce precious little.
Q: How much time should I spend with my team? ...
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