You are previewing Management Engineering for Effective Healthcare Delivery.
O'Reilly logo
Management Engineering for Effective Healthcare Delivery

Book Description

Management Engineering for Effective Healthcare Delivery: Principles and Applications illustrates the power of management engineering for quantitative managerial decision-making in healthcare settings. This understanding makes it possible, in turn, to predict performance and/or real resource requirements, allowing decision-makers to be truly proactive rather than reactive. The distinct feature of this book is that it provides international exposure to this challenging area.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board
  5. Foreword
  6. Foreword
    1. Medical Education and the New Medical Practice
  7. Preface
  8. Acknowledgment
  9. Section 1: Efficient Managerial Decision-Making and Management of Operations
    1. Chapter 1: Efficient Managerial Decision-Making in Healthcare Settings
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
      4. APPENDIX A
      5. APPENDIX B
    2. Chapter 2: Dynamic Capacity Management (DCAMM™) in a Hospital Setting
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
    3. Chapter 3: Simulation Modeling of Healthcare Delivery
      1. Abstract
      2. INTRODUCTION
      3. Background
      4. Using Simulation modeling to improve design of health services and facilities
      5. FuTURE rESEARCH dIRECTIONS
      6. Conclusion
    4. Chapter 4: Simulation Applications in a Healthcare Setting
      1. Abstract
      2. INTRODUCTION
      3. DEFINITIONS
      4. THE SIMULATION SIX W’S: WHY, WHEN, WHO, WHAT, WHICH, AND WHERE?
      5. model and results presentation
      6. FuTURE dIRECTION
      7. Conclusion
    5. Chapter 5: Modeling Clinical Engineering Activities to Support Healthcare Technology Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE CED MODEL
      5. CONCLUSION AND FUTURE RESEARCH DIRECTION
    6. Chapter 6: Intensive Care Unit Operational Modeling and Analysis
      1. ABSTRACT
      2. MEDICAL ERROR IS A GROWING PUBLIC HEALTH PROBLEM IN ACUTE CARE ENVIRONMENT
      3. RATIONALE FOR A SYSTEMS APPROACH TO REDUCING ERROR IN THE ICU
      4. ICU OPERATION FROM SYSTEMS ENGINEERING PERSPECTIVE
      5. SEPSIS RESUSCITATION MODEL AS A CASE STUDY
      6. ISSUES, CONTROVERSIES, AND PROBLEMS
      7. SOLUTIONS AND RECOMMENDATIONS
      8. CONCLUSION
    7. Chapter 7: Human-Centered Systems Engineering
      1. ABSTRACT
      2. INTRODUCTION
      3. A HUMAN-CENTERED APPROACH
      4. DIFFERENT PERSPECTIVES
      5. EXPOSING STAKEHOLDERS, THEIR NWDS, AND DISSONANCE
      6. QUANTITATIVE DESIGN INPUTS FOR SYSTEM VALIDATION
      7. RETROSPECTROSCOPY
      8. CONCLUSION: ADDING THE RIGHT VALUE RIGHT AWAY
    8. Chapter 8: Enabling Real-Time Management and Visibility with RFID
      1. Abstract
      2. INTRODUCTION
      3. Background
      4. CURRENT CHALLENGES RELATED TO RFID IN THE HOSPITAL
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    9. Chapter 9: Healthcare Delivery as a Service System
      1. ABSTRACT
      2. INTRODUCTION
      3. THE CONCEPT AND CHARACTERISTICS OF SERVICE CO-PRODUCTION
      4. THE BARRIERS TO CO-PRODUCTION
      5. THE IMPACT OF HEALTHCARE REFORM ON CO-PRODUCTION
      6. CONCLUSION
  10. Section 2: Outpatient Clinic Management and Scheduling
    1. Chapter 10: Using Simulation to Design and Improve an Outpatient Procedure Center
      1. Abstract
      2. INTRODUCTION
      3. A REVIEW OF PATIENT FLOW SIMULATION LITERATURE
      4. OVERVIEW OF THE PAIN CLINIC AT MAYO CLINIC
      5. USING SIMULATION TO ASSIST REDESIGN OF THE PAIN CLINIC
      6. Conclusion
    2. Chapter 11: Reducing Consultation Waiting Time and Overtime in Outpatient Clinic
      1. Abstract
      2. INTRODUCTION
      3. Patient Flow of a Generic Outpatient CLINIC
      4. Case Study
      5. Discrete event simulation model and validation
      6. Design of Experiments
      7. Simulation results and discussion
      8. Implementation Results and Discussion
      9. Conclusion and Future Research Direction
    3. Chapter 12: Reducing Patient Waiting Time at an Ambulatory Surgical Center
      1. ABSTRACT
      2. INTRODUCTION
      3. CURRENT PROCESS
      4. PROBLEMS WITH THE CURRENT OPERATION
      5. CLUSTERING SURGERIES TO REDUCE OPERATION TIME VARIANCE
      6. MOVING HIGH VARIABILITY SURGERIES TO THE END
      7. CONCLUSION
    4. Chapter 13: Scheduling Healthcare Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SCHEDULING SINGLE SERVER HEALTHCARE SERVICES
      5. SCHEDULING PARALLEL SERVER HEALTHCARE SERVICES
      6. SCHEDULING FLOW SHOPS HEALTHCARE SERVICES
      7. SCHEDULING OPEN AND JOB SHOPS HEALTHCARE SERVICES
      8. CONCLUSION AND IMPLEMENTATION CONCERNS
    5. Chapter 14: Appointment Order Outpatient Scheduling System with Consideration of Ancillary Services and Overbooking Policy to Improve Outpatient Experience
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DESIGN OF APPOINTMENT SCHEDULING
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
  11. Section 3: Electronic Health Records
    1. Chapter 15: Electronic Health Record
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MANAGEMENT ENGINEERING SUPPORT FOR EHRS
      5. CONSIDERATIONS FOR EHR ADOPTION
      6. HEALTH CARE KNOWLEDGE AND DELIVERY
      7. DECISION SUPPORT
      8. EHR CHALLENGES AND CONCERNS
      9. FUTURE EHR RESEARCH AND DIRECTION
      10. CONCLUSION
    2. Chapter 16: Electronic Medical Records (EMR)
      1. ABSTRACT
      2. INTRODUCTION
      3. ISSUES AND CURRENT PROBLEMS
      4. MANAGEMENT SYSTEMS ENGINEERING AS A SOLUTION
      5. CONCLUSION
    3. Chapter 17: Health Information Exchange for Improving the Efficiency and Quality of Healthcare Delivery
      1. Abstract
      2. INTRODUCTION TO EHR AND HIE
      3. HIE AND HEALTHCARE DELIVERY
      4. IMPLEMENTATION OF HIE
      5. ADVANCED ISSUES OF HIE TECHNOLOGIES
      6. SECONDARY USE OF EHR AND HIE
      7. CONCLUSION
  12. Section 4: Patient Flow
    1. Chapter 18: Evaluating Patient Flow Based on Waiting Time and Travel Distance for Outpatient Clinic Visits
      1. ABSTRACT
      2. INTRODUCTION
      3. BRIEF LITERATURE REVIEW ON PATIENT FLOW
      4. WAITING TIME ANALYSIS
      5. CASE STUDY 1: A GENERIC PRIMARY CARE SYSTEM
      6. Case Study 2: Primary Care Network
      7. TRAVEL DISTANCE ANALYSIS
      8. Case Study 3: Multiple Route Primary Care
    2. Chapter 19: Using Patient Flow to Examine Hospital Operations
      1. Abstract
      2. INTRODUCTION
      3. PATIENT FLOW
      4. ENGINEERING TOOLS TO MANAGE PATIENT FLOWS
      5. DISCUSSION AND RECOMMENDATIONS
      6. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
  13. Section 5: Cost Management
    1. Chapter 20: A New Cost Accounting Model and New Indicators for Hospital Management Based on Personnel Cost
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DISCUSSION
      5. CONCLUSION
  14. Compilation of References
  15. About the Contributors
  16. Index