Cover page by Jurgen Appelo

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Chapter 12. Communication on Structure

The speed of communications is wondrous to behold. It is also true that speed can multiply the distribution of information that we know to be untrue.

—Edward R. Murrow, journalist (1908–1965)

The first line in the Agile Manifesto tells us about the value of interaction between individuals. In my last job I noticed that the level of interaction with my own team members, who all had their desks around me, was quite different from my interaction with fellow managers and management team members, who were separated from me by glass, steel, concrete, computers, and (on lucky days) pastry. It appears that the structure of an organization has a huge effect on how people communicate with each other. This means ...

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