Glossary

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A balance sheet shows assets and liabilities at one point in time.

A balanced scorecard tallies organizational performance in financial, customer service, internal process, and innovation and learning areas.

A bargaining zone is the space between one party's minimum reservation point and the other party's maximum reservation point.

A behaviorally anchored rating scale uses specific descriptions of actual behaviors to rate various levels of performance.

A boundaryless organization eliminates internal boundaries among subsystems and external boundaries with the external environment.

A budget is a plan that commits resources to projects or activities.

A bureaucracy emphasizes formal authority, order, fairness, and efficiency.

A business model is a plan for making a profit by generating revenues that are greater than costs.

A business plan describes the direction for a new business and the financing needed to operate it.

A business strategy identifies how a division or strategic business unit will compete in its product or service domain.

A certain environment offers complete information on possible action alternatives and their consequences.

A change leader takes initiative in trying to change the behavior of another person or social system.

A charismatic leader inspires followers in extraordinary ways.

A classic entrepreneur is someone willing to pursue opportunities in situations others view as problems or threats.

A code of ethics is a formal statement of values and ...

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