Management, 11th Edition

Glossary

A

3 Ps of organizational performance

are Profit, People, and Planet.

360-degree appraisals includes

superiors, subordinates, peers, and even customers in the appraisal process.

Accommodation

or smoothing, plays down differences and highlights similarities to reduce conflict.

Accommodative strategy

accepts social responsibility and tries to satisfy economic, legal, and ethical criteria.

According to the deficit principle

a satisfied need does not motivate behavior.

According to the progression principle

a need is activated only when the next lower level need is satisfied.

Accountability

is the requirement to show performance results to a supervisor.

Active listening

helps the source of a message say what he or she really means.

Adaptive organization

operates with a minimum of bureaucratic features and encourages worker empowerment and teamwork.

Administrator

is a manager in a public or nonprofit organization.

Affirmative action

is an effort to give preference in employment to women and minority group members who have traditionally been underrepresented.

Agenda setting

develops action priorities for accomplishing goals and plans.

Agreeableness

is being goodnatured, cooperative, and trusting.

Ambidextrous organization

uses integrated creative teams to simultaneously be good at both producing and creating.

Amoral manager

fails to consider the ethics of her or his behavior.

Analytics

is the systematic use and analysis of data to solve problems and make informed decisions.

Anchoring and adjustment bias

bases ...