Every organization is in danger of losing employee knowledge. Generally, knowledge is at risk for two reasons: It is not adequately documented nor has it been transferred to potential successors. Managing organizational knowledge is the art and science of capturing and transferring valuable information before it walks out the door. The goal of this process is to preserve knowledge assets, minimize risk and the expense of lost knowledge, increase the speed to competence of new employees, and create a knowledge and skills repository. This Infoline introduces a four-step knowledge management process and explains how to identify critical knowledge; pick methods for documenting and capturing knowledge, capture skills and knowledge, as well as transfer the knowledge.