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Manage meetings positively by A&C Black Publishers Ltd

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2 Coping in difficult meetings

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However much planning and preparation you do beforehand, you’ll occasionally run into difficulties during meetings—particularly those which involve delicate negotiations. The number of potential problems is legion, but the most common ones fall into two categories: difficult people and difficult situations.

Whether you’re chairing or participating in a potentially fraught meeting or negotiation, this chapter will help you find some practical solutions that could break a deadlock or improve a tense atmosphere.

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