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Making the World Work Better: The Ideas That Shaped a Century and a Company by Jeffrey O’Brien, Steve Hamm, Kevin Maney

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Acting

Acting—the last step in the difficult process of making the world work better—should really be a formality. If we’ve gathered all the data, organized it, rooted out cause and effect and convinced the stakeholders and ourselves that there’s a better way, well, then just flip the switch.

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Where do we begin?

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What does it take to overcome the status quo?

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Redesign or start over from scratch?

How will we find consensus?

How much risk is acceptable? ...

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