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Making the Team: A Guide for Managers by Leigh L. Thompson

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Collective Intelligence

Team Mental Models

Mental models are mental representations of the world that allow people to understand, predict, and solve problems in a given situation (Gentner & Gentner, 1983; Johnson-Laird, 1980; Rouse & Morris, 1986). Mental models reflect people's experiences and expectations and guide their behaviors in different situations. Mental models organize information and knowledge about a problem and influence how people interpret information. Mental models can represent many different problems and systems. On the one hand, they can be models of a simple physical system, such as the trajectory of a thrown object; on the other hand, mental models can represent a complex social system, such as an organization or financial ...

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