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Making the Team: A Guide for Managers by Leigh L. Thompson

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Team Communication

Most people take communication for granted in their interactions with team members. The tragic events described in the opening examples suggest this can be a mistake. Communication among people and between teams is subject to biases that afflict even the most rational of human beings with the best of intentions.

In a perfect communication system, a sender transmits or sends a message that is accurately received by a recipient. There are at least three points of possible error: The sender may fail to send a message; the message may be sent, but is inaccurate or distorted; or, an accurate message is sent, but it is distorted or not received by the recipient. In a team environment, the complexity grows when teams of senders transmit ...

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