Chapter 5. Sharpening the Team Mind: Communication and Collective Intelligence
In 1988, Iran Air Flight 665 took off from Bandar Abbas Airport and headed across the Persian Gulf en route to Dubai. Seven minutes into the flight, Captain William Rogers of the USS Vincennes, judging the airliner to be a hostile fighter plane, destroyed it with two missiles. Captain Rogers had approximately 3 minutes in which to process information from several of his support staff and make the decision as to whether to shoot the (misidentified) Iranian airbus and protect his crew. Although the decision was militarily correct, 290 civilians died and questions were raised regarding the inadequacy of our scientific knowledge concerning team decision making and decision ...
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