Developing Your Team-Building Skills
This book focuses on two skills: Accurate diagnosis and theory-based intervention.
Skill 1: Accurate Diagnosis
One of the biggest shortcomings of managerial effectiveness is an inability to accurately diagnose situations; for instance, is a team performing well or poorly? It is very rare to identify a simple, obvious measure of team functioning because effectiveness is hard to define. For example, perhaps your firm beat the competition in winning a large contract, but the contract didn't turn out to be so profitable. Was this a victory or a failure? What will be the implications for future competition?
Many people make the mistake of looking for causes after they find effects. In the scientific literature, ...
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