7Measuring Team Effectiveness
Learning Objectives
By the end of this chapter, you should be able to:
• Set the best goals against which to measure performance.
• Measure processes as well as outcomes.
• Identify and measure all the team’s accomplishments.
• Measure individual contributions as well as team performance.
On the balance sheet, your team will be judged by its contribution to business results. That’s why this self-study course emphasizes the importance of setting measurable goals—so you will have a gauge against which to assess your performance. But in the final analysis, your team’s impact on the organization and the people in it is ...
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