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Making Projects Work: Effective Stakeholder and Communication Management by Lynda Bourne

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Chapter 1

Making Projects Work

Introduction

Projects are performed by people for people; the key determinant of success is the relationships between the project team and other people involved in the project, collectively the project’s stakeholders. This web of relationships will enable or obstruct the flow of information between people and, as a consequence, directly affect the ability of the project team to achieve the project’s objectives and the organization’s outcomes.

Projects do not exist in isolation; the communication ecosystem that supports the project is developed by the organization and extends beyond its boundaries to the wider community. A constructive ecosystem is formed by the combination of the organization’s support framework ...

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