Contents
Step 1: Establish Plan Ownership
Step 2: State the Major Goals and Problems
Step 3: Group the Problems Related to Each Goal
Step 4: Ensure That the Goals and Problems Are Crystal Clear and Compelling
Step 6: Derive Metrics for the Goals
Using the Goal-Problem Approach for a Single Team
Using a Process Appraisal to Obtain a Good Problem List
Step 1: Enumerate Actions Using Brainstorming and a Process Framework
Step 2: Organize the Action Plan Based on the Goals and Problems
Step 3: Add Placeholders for Checking Progress and Taking Corrective Action
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