Foreword
I’m pleased to see this new edition of Making Process Improvement Work by Neil Potter and Mary Sakry, which is focused on making improvements in organizations that deliver services. The two authors are longtime partners of the Software Engineering Institute, and this book is a great example of the essential work that our partners do to help users apply the techniques we provide and realize business benefits.
New users of CMMI for Services (CMMI-SVC) are constantly asking me how to get started. If they have already begun, they ask how to overcome challenges and make steady progress. Neil and Mary give down-to-earth and concise advice on exactly how to proceed. The important thing, whether you want to apply a single practice from hundreds ...
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