Footnotes
Preface
1. See www.processgroup.com/bookinfo.html for a summary of the Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) for Services.
Chapter 1
1. CMMI Maturity Level 2 includes practices for service delivery, requirements management, work planning and monitoring, supplier management, configuration management, measurement, and quality audits. See www.processgroup.com/bookinfo.html for further details regarding maturity models.
2. The calculation is based on a count of the distinct practices in Maturity Level 2, excluding supplier management practices.
3. Examples of consumables include towels, soap, and bed linen for hotels; engine parts and oil for mechanics; and surgical instruments, saline, and swabs ...
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