Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed with initial capital letters or in all capitals.

CMM, CMMI, Capability Maturity Model, Capability Maturity Modeling, Carnegie Mellon, are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

CMM Integration; Personal Software Process; PSP; SCAMPI; SCAMPI Lead Appraiser; SCAMPI Lead Assessor; SEI; SEPG; Team Software Process; and TSP are service marks of Carnegie Mellon University.

The authors and publisher have taken care in the preparation of this book, but make no expressed ...

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