D. Mini-Assessment Process

One method of tracking progress of an organization against an improvement framework is a mini-assessment. A mini-assessment obtains a quick snapshot of your improvement program. A mini-assessment is not an audit or a full process assessment, but rather a small check to determine progress. Results from the mini-assessment indicate how fast improvement is taking place so that you can detect any backsliding.

A mini-assessment is a process-focused, not a goal-focused, progress check. Therefore, other goal-oriented metrics should accompany it so that the mini-assessment is not the sole means of determining progress. When a process check is the sole measure of progress, it is easy for an organization to lose sight of the ...

Get Making Process Improvement Work for Service Organizations: A Concise Action Guide now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.