Making Process Improvement Work for Service Organizations: A Concise Action Guide

Conclusion

Changing the results of an organization can be a daunting task. The greatest challenge is to know what to work on and where to start. By following a few simple steps, you can plan and manage an effective improvement program. The essence of everything we have said is to start small and make all improvements useful. Your job is to create and sustain this environment.

We hope this book has given you some key steps for your improvement program. Don’t be surprised if you need to pick up and reread the book after you have worked through your first improvement cycle. All new skills take practice.

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