Foreword
I have never met a software developer who can honestly state, “I am building software today as well as software could ever be built.” Therefore, I expect many people to be interested in Neil Potter and Mary Sakry’s Making Process Improvement Work. Magazine articles on software process improvement abound, and several books are already available on specific process models, including the various SEI maturity models, SPICE, and ISO9001. Mary and Neil now help close a significant gap in the literature: the gap between model and practice, between concept and application.
Although many software organizations have reaped benefits from sustained improvement initiatives, others struggle to make headway. Too many organizations develop a checklist ...
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