Footnotes

Preface

1. See SEI Models section at www.processgroup.com/sitemap.htm.

2. See [Zahran98] for summaries of SPICE, BOOTSTRAP, and ISO9001.

Chapter 1

1. Maturity Level 2 includes practices for requirements management, project planning, monitoring project progress, supplier management, configuration management, measurement, and quality audits.See www.sei.cmu.edu for further details regarding maturity models.

3. Calculation is based on a count of the distinct practices in Maturity Level 2, excluding Supplier Management.

4. The action plan format is based on Anthony Robbins The Time of Your Life audio program [Robbins98].

5. A template of this plan is available at www.processgroup.com/bookinfo.htm.

8. A template of this plan is available ...

Get Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.