Making IT Count

Index

A&P, 5

Adner, R., 9

Agile organizations, 62, 63

Alignment, 111

misalignment, 11–14

Alliances, 60–1, 65–7

See also Supplier relationships

American Insurance Group (AIG), 160

Amplifier effect, 3–5

Andersen Consulting, 177

Application service providers, 176–7

Architecture, 185

assessment of current architectures, 68–9

data privacy, 76

documentation, 76–7

system and data architecture, 74–5

design, 51

investment in, 61

planning, 218

AT&T, 5

Backsourcing, 177

Balanced Business Scorecard, 119–21, 122–5

customer quadrant, 124, 130–1

emerging benefits, 135–7

financial quadrant, 123–4, 130

internal process quadrant, 124–5, 131

IT scope of, ...