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Making IT Count by Peter Petherbridge, Leslie Willcocks, Nancy Olson

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Change and delivery 2: managingIT-based business innovations

‘There are three routes to failure – gambling, sex and technology: “Of these gambling is quickest, sex the most pleasurable, but technology the most certain”’. French President Pompidou.

‘By all means specify a time, by all means state a budget, but never do both at the same time’. Old project manager's advice on achieving perceived success.

‘There are only six things that can go wrong with a project. The problem is that it's a different six each time’. Senior Manager, financial services company.

8.1 Introduction

In the previous chapter we located technology innovation in a broader ...

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