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Making IT Count by Peter Petherbridge, Leslie Willcocks, Nancy Olson

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Change and delivery 1:mobilizing the organization

The higher the organizational level at which managers define a problem or need, the greater the probability of successful implementation. At the same time, however, the closer the definition and solution of problems or needs are to end-users, the greater the probability of success. Implementation managers must draw up their . . . plans [for IT systems] in light of this apparent paradox’. Dorothy Leonard Barton (Leonard-Barton and Kraus, 1985).

If you want to know how an organization works, try changing it’. Kurt Lewin (1980).

‘He who has a why to live, can bear with almost any how’. Friedrich ...

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