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Making IT Count by Peter Petherbridge, Leslie Willcocks, Nancy Olson

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Dealing with the IT strategy navigation challenge

‘Industrial-age control ratios persist as a way of thinking about IT costs . . . [but] the effects of computers are systemic’. Paul Strassmann, 1997.

‘Business does not stay static and neither does technology . . . so if you are going to use technology to change the way people do business, then you need some kind of model to give you flexibility to match dynamic business problems, with dynamic technology solutions’. California Franchise Tax Board Project Manager.

‘It's like gaining another day every week’. Manager at Frito-Lay (snack foods) after the implementation of a new decision support ...

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