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Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes by Patricia Pulliam Phillips, Jack Phillips

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CHAPTER 12

Manage and Sustain the Human Capital Analytics Practice

Human capital analytics and analytics in general are hot topics. Rarely does one open an HR publication without seeing a reference to it. Broad-topic books on analytics often reference human capital, because it represents the largest expenditure in an organization. Organizations have created an analytics practice with great hopes and expectations. Executives provide funding, support, and interest in the function, expecting the practice to deliver value—enough value to overcome the cost. Otherwise, it becomes a fad, tried and ultimately discarded. To prevent analytics from becoming a mere fad, an organization must integrate the process into the human capital framework. Successful ...

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