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Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes by Patricia Pulliam Phillips, Jack Phillips

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CHAPTER 11

Report Results and Drive Improvement

The missing piece in some human capital analytics projects is communication of results to the proper audiences and use of those results to drive change, improvement, and optimization. Too often, the project team delivers results to the client and fails to present data to other stakeholders who need to understand the project’s implications. Every project should result in some sort of improvement. The analytics team should take the responsibility for ensuring that improvement occurs. Sometimes a project uncovers problems or barriers that inhibit success, and the analytics team must remove these in order to move forward. They must monitor these improvements and changes and report them in the spirit ...

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