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Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes by Patricia Pulliam Phillips, Jack Phillips

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CHAPTER 1

The Case for a Logical Approach to Analytics

Human capital analytics has evolved from a patchwork of various studies and processes into an important function in an organization’s human capital practice. This chapter examines the challenges of human capital analytics as well as the benefits of building an effective human capital analytics practice. It describes the progress organizations are making as the practice of analytics continues to advance and mature. The chapter also demonstrates the need for a systematic, rational, and logical way to approach the analytics process so that it can efficiently and effectively satisfy all stakeholders’ needs, particularly those of top executives, including the chief financial officer.

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