Management by objective works—if you know the objectives.Ninety percent of the time you don’t.Peter Drucker
Chapter 13 presented an overview of metrics and information value for EIM. This chapter will dive into the details of the metrics for measuring EIM success and progress. Specifically we will cover the meaning of the metric, its application, and how to collect the data.
In addition we will take a look at measuring the value of information. We cannot leave this book without going over some ideas on placing a value, ...