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Making Difficult Decisions: How to be decisive and get the business done by Peter J. A. Shaw

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Chapter 5. Communication

Effective communication is essential in any decision-making process. Good communication is not just the effective communication of the outcome, it is looking at the process from start to finish beginning with listening, building partnership, effective engagement, building consensus and persuasion that creates a win-win situation, before reaching a point of decision.

In any decision-making process a key initial step is understanding the context and being seen to understand the perspective of others. Effective communication of the outcome is one of the last steps, although reflection throughout the process on how a decision is going to be communicated is an invaluable test in looking at the potential realism of a particular ...

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