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Making Change Work

Book Description

A practical guide offering an end-to-end methodology for ensuring sustained behavioural change and ROI from organizational change projects.

Table of Contents

  1. Cover
  2. Title Page
  3. Contents
  4. Acknowledgements
  5. PART ONE Why change?
    1. 01    The need for results from change
      1. The cost of failed change
      2. How to build successful change management capability
      3. Change is not negative
      4. References
    2. 02    Business alignment: The V Model
      1. Theory of change
      2. Business alignment
      3. Case Study: Southeast Corridor Bank
      4. Summary of key points
      5. References
    3. 03    Current failures of behavioural change
      1. No ownership of the change
      2. Little understanding of what’s needed after the change
      3. Loss of control for those involved in the change
      4. Little appreciation of the difference between reinforcement and reflection
      5. Summary of key points
      6. References
  6. PART TWO TLA process and theory
    1. 04    The TLA process and applications
      1. TLA evolution and results
      2. TLA as a lever for change
      3. Change requires reflection
      4. Creating the environment for change
      5. Stages of TLA
      6. Summary of key points
      7. Reference
    2. 05    Preparation
      1. The anatomy of change
      2. The need for the right mindset
      3. The TLA Action Plan
      4. The TLA Change Agreement
      5. Summary of key points
      6. References
    3. 06    ACTION conversation
      1. TLA vs traditional coaching
      2. The ACTION Conversation Model
      3. Summary of key points
      4. Reference
  7. PART THREE Evaluation
    1. 07    Evaluation planning
      1. The ROI Methodology
      2. Purpose and objectives
      3. Evaluation plans
      4. Summary of key points
      5. Reference
    2. 08    Data collection
      1. Methods and instruments for data collection
      2. Sources of data
      3. Timing of data collection
      4. Summary of key points
      5. References
    3. 09    Data analysis
      1. Isolating the impact of change
      2. Converting data to monetary value
      3. Tabulating fully loaded costs
      4. Calculating ROI
      5. Defining intangible benefits
      6. Summary of key points
      7. References
    4. 10    Reporting results
      1. Detailed evaluation reports
      2. Meetings
      3. Routine publications
      4. Routine feedback on progress
      5. The communication plan
      6. A word of caution
      7. Guidelines for reporting results
      8. Summary of key points
      9. Reference
  8. PART FOUR TLA in practice
    1. 11    Making TLA work: Skill set
      1. Asking power questions
      2. Being listening
      3. Using intuition effectively
      4. Summary of key points
    2. 12    Making TLA work: Guiding the conversations
      1. Helping identify and get in the ‘gap’
      2. Solution for Scenario 1: OARBED
      3. Solution for Scenario 2: Off the Fence
      4. Solution for Scenario 3: The Panel of Three process
      5. Summary of key points
      6. References
    3. 13    How to roll out TLA in line with the alignment model
      1. WHO rolls out TLA?
      2. WHEN TLA needs to support change
      3. HOW to roll out TLA effectively
      4. Summary of key points
    4. 14    Case study: UNSW Innovations at UNSW Australia
      1. Opportunity for change
      2. The change: a new IT solution
      3. Business alignment and the approach to change
      4. Installation and training
      5. TLA after the change
      6. Common barriers that TLA helped overcome
      7. Outcomes and evaluation
    5. 15    Case study: Successfully managing a mature workforce
      1. Opportunity for change
      2. The change: workshops for mature staff
      3. Aligning with the business
      4. TLA after the change
      5. Outcomes and evaluation of the initiative
      6. References
  9. Appendix 1: Sample TLA Plan
  10. Appendix 2: Turning Learning into Action™ Change Agreement
  11. Appendix 3: Sample conversation to illustrate the flexible TION part of the ACTION model
  12. Index
  13. Copyright