preface
I am excited to be bringing you this completely updated second edition of Make Their Day! Because companies are continually changing and evolving, I have updated the stories of the companies featured in the original edition. In some cases, I have retained examples of programs that companies are no longer using because the examples make an important point. With others there have been new developments that I believe will interest you. You will find that there are new examples from organizations such as Best Buy, Cisco, and Google demonstrating important recognition concepts. There are also new stories, insights, tips, and tools throughout that will help you provide the best possible recognition to your team!
I have added two chapters ...
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