chapter 4 Managing for the Greatest Impact
Right in the middle of facilitating a workshop, I say, “James, in preparing for this workshop, I looked through the usage data for the company’s recognition program. I noticed that you have really embraced this program and have the highest program usage. Tell us, has it made any difference with your employees?” This wasn’t a setup. I hadn’t spoken with James ahead of time. From experience I didn’t see asking this question as a risky move. I fully expected a positive response. That is why his hesitant-sounding “Yeah . . . .” took me by surprise. I held my breath as he looked around the room. “What is said here stays here, right?” he asked his fellow managers. They nodded. “Well, there is one ...
Get Make Their Day!, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
