36

chapter 3 Recognition Starts with Your Relationships

What is it that makes recognition work? That’s what I wanted to know when I began asking employees from around the country to tell me about memorable workplace recognition they had received. I wanted to hear directly from the people being recognized and get their reaction to their employers’ recognition efforts. I wanted to hear about the recognition experiences that had “made their day.”

In my initial research, I solicited the opinions of over one hundred employees across the United States. My continuing research has expanded to over a thousand and includes people from all over the world.

So, what do employees say makes their day?

Sticky Recognition

If your manager put a sticker on ...

Get Make Their Day!, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.