chapter 14 Recognition Is a Work in Progress
The Importance of Commitment and Planning
Recognition is never a quick fix. It requires time to create the kind of work environment where recognition is inherent and to build the kinds of relationships necessary to make recognition meaningful. Trust is established, relationships are built, and habits are solidified over the long term.
According to Dave Densley, a small-business owner, “It’s been about two years since I bought and read [Make Their Day!] and about a year now that I have been getting your e-mail tips. Guess what? It’s only now that it is starting to sink in and I find myself implementing your advice in a more natural way. Isn’t that crazy? One would think it would happen faster, ...
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